Documenting consultation activities and outcomes is vital to effectively managing the engagement process. The overall goal of consultation data management is to:

Community Engagement with Vulnerable Groups

Understanding the impact of equalities such as race, disability or gender is a duty for many Consultors (ie., project proponents, planners, and decision[...]

"A good idea is 10% inspiration and 90% implementation" (Silicon Valley Guru - Guy Kawaski)

I love this quote not only for its simplicity, but because it reinforces the key role of implementation[...]

A guest post from Max Hardy of Max Hardy Consulting.

I recently attended the Temple Symposium on Community Engagement in Infrastructure. The topic of formal qualifications and experience levels of engagement practitioners received quite a lot of[...]

"Public consultation in EIA" is a topic generating a lot of questions. I decided to put together a brief introduction of the EIA consultation process, its key elements and some good practice[...]

What is a bot?

Chatbots (bots) are essentially a little bit of software that allows you to communicate with people, en masse, within a Messenger platform. Bots live in the same platform where most of[...]

I recently read a case study for a project up in Queensland which equated no complaints with success. It made me sigh internally, thinking that as a mature public participation industry we should[...]

Reflecting on the debate raging around the community on the issue of the marriage equality poll, I thought it would be interesting to evaluate the process with my community engagement practitioner[...]

An effective grievance management mechanism is an important social management tool for projects where ongoing risks and adverse impacts are anticipated.

Want a quick guide to effective grievance[...]

The Equator Principles (EPs) and IFC Performance Standards (PS) have been considered as benchmarks in social and environmental policies, procedures and standards relating to project financing[...]

People who manage community engagement processes on projects that operate under the government licensing conditions or the lenders’ conditions would agree with me that compliance audits always come[...]

Mega construction projects in general are projects with a capital cost in excess of US$1bn, involving a huge number of participants, having significant social and economic impacts, extensive works,[...]

 There is no one right way to undertake stakeholder engagement. The consultation process should be project-specific and reflect the nature and scale of the potential impacts.