Hoa is is a Business Development Manager and Trainer at Darzin Software where she assists organisations in reviewing stakeholder engagement goals and establishing systems and processes to achieve these goals. She provides training and advice in stakeholder engagement data collection, analysis and reporting. She brings over 10 years experience in managing social performance for projects in Australia, Asia and the Pacific. This includes social impact assessment, stakeholder consultation planning and implementation, and compliance review of social aspects of projects to the Equator Principles and IFC Performance Standards.
“For projects with environmental and social impacts grievances are a fact of life. How a company responds (or perceived to be responding) to grievances is[...]
Infrastructure projects represent a significant portion of the energy and the construction industries. Highways, pipelines, and tunnels are good examples of this type of projects.
Following on from our popular e-book "Seven Steps to Successful Consultation", we thought we'd look at the next step to success. After you've implemented the seven steps, what comes next?
"Public consultation in EIA" is a topic generating a lot of questions. I decided to put together a brief introduction of the EIA consultation process, its key elements and some good practice[...]
An effective grievance management mechanism is an important social management tool for projects where ongoing risks and adverse impacts are anticipated.
The Equator Principles (EPs) and IFC Performance Standards (PS) have been considered as benchmarks in social and environmental policies, procedures and standards relating to project financing[...]
People who manage community engagement processes on projects that operate under the government licensing conditions or the lenders’ conditions would agree with me that compliance audits always come[...]
Mega construction projects in general are projects with a capital cost in excess of US$1bn, involving a huge number of participants, having significant social and economic impacts, extensive works,[...]
There is no one right way to undertake stakeholder engagement. The consultation process should be project-specific and reflect the nature and scale of the potential impacts.
"In public consultation, as in any personal relationship, continuity and familiarity build trust and understanding."International Finance Corporation, 1998
